Privacy Policy – Bellephant

At Bellephant (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring you have a safe experience when visiting our website www.bellephantlux.com, purchasing our products, or using our services. This Privacy Policy outlines what personal information we collect, how we use and protect it, and your rights regarding that data.

1. What Information We Collect

a) Personal Information you provide

  • Full name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details (when you make a purchase)

  • Any other information you provide when contacting support or signing up for newsletters

b) Technical & Usage Data (automatically collected)

  • IP address

  • Browser type and version

  • Device type (mobile, desktop)

  • Operating system

  • Pages you visit, time spent, links clicked

  • Referring URLs and exit pages

c) Cookies & Tracking Technologies

  • Cookies, web beacons, local storage, and similar technologies to collect certain information.

  • We use:

    1. Essential cookies (required for site functionality)

    2. Performance cookies (to understand how visitors use the site)

    3. Functional cookies (to remember your preferences)

    4. Advertising/analytics cookies (for marketing, tracking, Google Analytics, Google Ads)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including payment and delivery.

  • To provide customer support and respond to your inquiries.

  • To send you updates about your order status.

  • To send marketing or promotional communications only if you opt in.

  • To improve our website, services, user experience (including bug fixes, analytics).

  • To comply with legal obligations, payment gateway requirements, and financial regulations.

  • To prevent fraud, maintain security, and protect our rights.

3. Payment & Razorpay

  • Payments are processed using Razorpay and/or any other authorized payment gateway.

  • We do not store your full credit or debit card details on our servers; sensitive payment data is handled by the payment gateway in a secure manner.

  • Razorpay’s own Privacy Policy and security measures also apply, including encryption, tokenization and compliance with applicable laws.

4. Sharing Your Information

We do not sell or trade your personal data. We may share your information in the following cases:

  • With service providers (payment processors, shipping/courier services, email providers, etc.) to fulfill orders.

  • With third-party tools like Google Analytics or Google Ads, for performance analysis and advertising; data shared will be anonymized or aggregated as required.

  • With law enforcement or regulators if required by law or court order.

  • In case of a business transaction (merger, acquisition, sale of assets), your information may be transferred under strict confidentiality terms.

5. Cookies & Your Choices

  • You can choose to accept or decline cookies via your browser settings. Some cookies are essential and cannot be disabled if you want core site functionality.

  • For analytics or advertising cookies, you can opt-out of them.

6. Data Retention

  • We keep your personal information as long as necessary to fulfill the purposes in this policy, such as order processing, customer support, or legal obligations.

  • After that, we store or delete information as required by applicable law.

7. Security

We take reasonable steps to protect your data:

  • All data transmitted over the website is encrypted using SSL/TLS.

  • Access to personal information is limited to employees, contractors, or third parties who need it for business purposes.

  • We maintain physical, electronic, and procedural safeguards.

However, no system is 100% secure, and we cannot guarantee absolute security of your data.

8. Your Rights

You have certain rights under applicable laws:

  • To access your personal data that we hold.

  • To correct or update inaccurate or incomplete information.

  • To delete your personal information (subject to legal or business retention requirements).

  • To object to or restrict certain processing (for example, marketing or analytics).

  • To withdraw consent (e.g., for marketing emails) at any time.

To exercise any of these rights, contact us (see Section 11).

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have unintentionally collected data from a child under 13, please contact us so we can delete that information.

10. International Users

If you are visiting from outside India, note that your information may be transferred to, stored, and processed in India or in other countries where our service providers are located. Data protection laws in these countries may differ. By using our services, you consent to this transfer as needed.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Any changes will be posted on this page with a new “Effective Date.”

  • We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or want to exercise your data rights, please reach out:

📧 Email: helpdeskyoursbellephantlux@gmail.com

📞 Phone: 9950063200

📍 Address: Shop No. 1, Rotary Choraha, Shastri Nagar, Jodhpur, Rajasthan, India


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